Refund Policy


At The Social Digital, we strive to provide the highest quality services in social media marketing. We stand behind our services and your satisfaction with them is important to us. However, because our services are digital and intangible, we can only offer refunds in limited circumstances and we understand that there may be circumstances where you are not satisfied with our services. In such cases, we offer a refund policy as follows:

  1. Cancellation and Refunds:
    For all services offered by The Social Digital, You may cancel your order for our services within 24 hours of making the payment and we will provide a full refund if work has not commenced. If work has commenced, we will provide a partial refund, deducting the cost of the work already completed. After 24 hours, no refunds will be offered. After 24 hours, no cancellations will be accepted. If you cancel within 24 hours, you will receive a refund according to our refund policy. Please note that if we have already started work on your project, we reserve the right to deny a cancellation or refund depending on nature of work and circumstances.
  2. Quality of Services:
    If you are not satisfied with the quality of our services, please contact us within 24 hours of the service delivery. We will review your case and may offer a partial or full refund depending on the circumstances. In the event that The Social Digital fails to deliver the agreed-upon services, the company will work with the customer to either provide the services or issue a refund at its sole discretion.
  3. Refund Process:
    Refunds will be processed within 14 business days of receiving your refund request and will be made through the original method of payment.
  4. Non-Refundable Services:
    Please note that certain services, such as ad spend paid to third-party platforms (like Facebook, Instagram, Google, etc.), are non-refundable.

These cancellation and refund policies comply with the provisions of the Consumer Protection Act, 2019.

You can contact us on – contact@thesocialdigital.com

By purchasing our services, you are agreeing to this refund policy and acknowledge that you understand and agree to its terms.

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